On this page are updates for primary care professionals working with, and referring to, the Royal Free London.

Patient referral and appointment queries

Patients should contact our outpatient appointments call centre if they have any questions about their care. This includes information about referrals, appointments, and test results.

If the team is unable to answer a patient’s question, they will forward the call to the relevant service. 

The call centre can be contacted by calling 020 7443 9757. It is open Monday to Friday, 8am to 6pm (excluding bank holidays).

Reminder: cardiology clinical assessment service

The cardiology service at the Royal Free Hospital introduced the clinical assessment service (CAS) in April 2021.

This means patients referred into the service will be clinically triaged to determine the next steps for their care.

A triaging clinician will carry out the clinical assessment during a triage appointment which does not involve the patient.

Information about the triage appointment is for GPs only and not for sharing with the patient.

Following CAS triage, GPs and patients will be sent a triage outcome letter explaining the
next steps in the patient’s care. This may include clinical advice and guidance.

Requesting pathology tests

If your patient needs a pathology test, please request this electronically using tQuest.

We are unable to accept any requests made in writing.