My RFL Care Patient Portal is a secure online system provided by the Royal Free London NHS Foundation Trust that allows you to view information from your hospital record.
You can access My RFL Care from your computer, tablet, or smartphone.
Registering for the patient portal will help you view and manage your outpatient appointments, view test results, receive secure messages from your care teams, complete questionnaires and receive letters and documents.
Since it launched in 2020, over 250,000 patients have registered for My RFL Care.
To help us review and continuously improve how it works for you, we would love to hear your feedback about your experience by completing this short survey.
Below are answers to some common questions about My RFL Care. If your question is not answered on this page, take a look through our extended guidance on topics including appointment letters and accessibility.
Once registered, you will be able to:
- View and manage your outpatient appointments.
- Receive direct messages from your Royal Free London clinical team.
- Complete clinical questionnaires and assessments prior to appointments.
- View test results.
- View your recorded health information, such as key metrics and allergies.
- Receive and store copies of letters from the hospital about your care.
When you are scheduled a new outpatient appointment, we will automatically send you a text message inviting you to join the patient portal — please click on the secure link and follow the instructions as prompted.
The patient portal is only available to patients 18 years and older. During registration, you will need to enter a personal email address and have the UK mobile number that is registered on your hospital record, in order to receive a five-digit verification code.
If you do not have an upcoming appointment, but have previously received an invitation to register, you can register. You will need your NHS number to complete registration.
Joining My RFL Care is optional and if you do not sign up, we will continue to communicate with you by post and phone.
However, you will miss the opportunity to have your outpatient appointment, clinic letters, and your hospital health records accessible to you online.
If you choose not to register now, you can change your mind at any time when you have an upcoming outpatient appointment at the Royal Free London.
You can register on the patient portal website (you will need your NHS number) or click on the link we have sent on texts inviting you to register.
If you do not wish to register and do not want to receive further invitations to join, you can send a text message to 60777 writing "RFLDEV STOP".
You can also opt-out using this online form.
If you have already registered, but no longer wish to use it, you can use the ‘delete my account’ option in the ‘my details’ section of the portal. You will need to be logged in to the portal to access this link.
If you experience a technical issue using My RFL Care, please refer to the help centre available in the portal in the first instance.
For any questions or issues related to your clinical care, please contact your care team using the contact details on your appointment letter.
Pre-operative assessment health triage questionnaire
The pre-operative assessment (POA) health triage questionnaire will be sent to eligible patients who have been advised they need to have an operation by their hospital clinician.
Your responses will help the POA team book you into the right type of appointment the first time round based on your current health status and needs.
The questionnaire has been designed by our expert team of clinicians and with patient feedback.
You will be asked a series of questions about your current health conditions and some social questions.
Please answer these as fully and honestly as possible so we can book you into the correct type of pre-assessment appointment.
Patients eligible to receive the questionnaire will receive a text message with a link included inviting you to complete it on My RFL Care patient portal. It should only take between five to 10 minutes to complete.
If you are already registered on the portal, click the link in the text message and this will take you to the POA questionnaire.
If you are not yet registered on the portal, you will be asked to sign up first — please click the link in the text message to register.
Once registered, you will be redirected to the questionnaire, or you can access the questionnaire by going to the ‘questionnaires’ section of the portal.
Do not worry if you do not answer all the questions in one go, as your changes will be saved at the end of each section. You can return to complete the questionnaire in the ‘questionnaires’ section of the portal. Please remember to submit your questionnaire once you are done.
Once submitted, the questionnaire will appear in ‘completed questionnaires’.
Please do not worry if you do not complete the questionnaire. You will still receive an appointment for your pre-operative assessment. This will most likely be a telephone appointment in the first instance, but you may also be required to attend the hospital if you need to be seen face to face.
If you have any technical issues accessing or completing the questionnaire, please use the report a technical issue form in the ‘help centre’. Please note, we cannot provide medical assistance or answer any questions about your condition via this form, it is for technical issues only.
The questionnaire will only be sent to patients who are suitable to receive it. Patients who may not require a general anaesthetic, or who require urgent treatment, will not receive it.
Surveys you have either already completed, or still need to complete, can be found under ‘surveys’ via the homepage of the portal, or in the menu on the top right of the page.
If you were registered on the patient portal prior to 27 February 2023, you may have previously found surveys under the ‘my questionnaires’ section on the portal. This has now been moved to ‘surveys’ as we introduce new features to the portal.